Refund policy

From here forward, any reference to The Explore Dream refers to The Explore Dream Pty Ltd (www.theexploredream.com.au) or The Explore Lifestyle Pty Ltd (www.theexplorelife.com.au).

 

The Explore Dream (we, or us) is committed to customer satisfaction. This Returns Policy describes how we manage returns and refunds. This policy forms part of our Terms of Service located on our website. Words and phrases in this policy have the same meaning as in our Terms of Service. If you have any questions about this policy, please don’t hesitate to contact us.

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

For major failures of services you are entitled to:

• cancel your service contract with us; and
• a refund for the unused portion or compensation for its reduced value.
• You may choose a refund or replacement for major failures with goods. Please note that not holding a winning entry number does not constitute a major failure.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service. Refunds or rectifications cannot be given for reasons such as change of mind or failure to understand the terms on which the goods or services were provided.